Privacy Policy

1. Introduction

LandlordLive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property inspection service.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, and authentication credentials when you create an account
• Property Information: Property addresses, unit details, and related information for inspections
• Contact Information: Tenant names, email addresses, and phone numbers provided by landlords
• Inspection Content: Photos, videos, and written descriptions submitted during inspections
• Payment Information: Billing details processed through our payment provider (we do not store full payment card details)

Information Collected Automatically

• Device information (browser type, operating system)
• IP address and general location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process and manage inspection requests
• Generate and deliver inspection reports
• Send inspection links and notifications to tenants
• Process payments and manage subscriptions
• Communicate with you about the Service
• Improve and optimize the Service
• Ensure security and prevent fraud
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

• Between Landlords and Tenants: Inspection content and related information is shared between the requesting landlord and the tenant completing the inspection
• Service Providers: We use third-party services for hosting, storage, email delivery, and payment processing
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments
• Limited employee access to personal data

Inspection media (photos and videos) is stored securely using cloud storage with access controlled through time-limited secure URLs.

6. Data Retention

We retain your information as follows:

• Free Inspections: Inspection data is accessible for 30 days from completion and may be deleted thereafter
• Paid Subscriptions: Data is retained while your subscription is active and for a reasonable period after cancellation
• Account Information: Retained while your account is active and as needed for legal and business purposes

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@landlordlive.com.

8. Cookies and Tracking

We use cookies and similar technologies to operate the Service, remember your preferences, and analyze usage. You can control cookies through your browser settings, though disabling certain cookies may affect Service functionality.

9. Third-Party Services

Our Service integrates with third-party services including:

• Clerk: Authentication and user management
• Cloudflare R2: Media storage
• Stripe: Payment processing

These services have their own privacy policies governing their use of your data.

10. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@landlordlive.com
Website: landlordlive.com